Versand

Shipping Policy

Thank you for choosing our store.

To help you understand our order processing, delivery destinations, estimated shipping times, and tracking procedures before making a purchase, we have prepared this Shipping Policy.

We will make reasonable efforts to ensure that orders are delivered safely and within the estimated delivery timeframe and will provide relevant tracking information after your order has been shipped.

1. Shipping Destinations

We currently provide shipping services to the following European countries:

Germany
Austria
Italy
Spain
Portugal
Poland
Czech Republic
Slovakia
Slovenia
Croatia
Greece
Romania
Bulgaria
Estonia
Latvia
Lithuania

Our shipping destinations may be adjusted depending on logistics routes, local delivery conditions, and applicable laws and regulations.

If your delivery country or region is not listed above, we recommend contacting us at the customer service email address before placing an order to confirm whether delivery is available.

2. Shipping Costs

Currently, we provide:

Free Standard Shipping

for the main delivery destinations listed above.

We may select an appropriate carrier based on product inventory location, destination, and available shipping routes.

Potential shipping carriers may include, but are not limited to:

DHL
UPS
FedEx
DPD
Other local or international logistics partners

We may select different carriers depending on the order location, shipping efficiency, and actual transportation conditions.

The carrier ultimately used may differ from the logistics provider displayed at the time of ordering.

3. Order Processing Time

After an order is submitted, we generally require some time to confirm payment, verify inventory, pick the products from the warehouse, and prepare the package.

Under normal circumstances:

Order Processing Time: Approximately 3–5 Business Days

Our warehouses generally process orders from Monday through Friday. Normal shipping operations may not be available on weekends or local public holidays.

Processing times may be extended in the following circumstances:

Public holidays;
Major promotional events;
Temporary increases in order volume;
Inventory allocation;
Extreme weather or other unforeseen circumstances.

If a significant delay occurs, we will make reasonable efforts to process the order as soon as possible.

4. Estimated Shipping Time

After your order has been processed and handed over to the carrier, the estimated shipping time is generally:

Standard Shipping Time: Approximately 5–8 Business Days

Therefore, the total estimated time from order confirmation to final delivery is generally:

Approximately 8–13 Business Days

These timeframes are estimates only and do not constitute a guaranteed delivery deadline.

Actual delivery times may vary depending on the destination country, local logistics networks, weather conditions, public holidays, customs procedures, and other transportation-related factors.

Delivery to remote areas or special delivery addresses may require additional time.

5. Shipment Tracking

After your order has been shipped, we will generally send you a shipping notification by email.

Where tracking services are provided by the carrier, the email may include:

Tracking number;
Carrier information;
Tracking instructions;
Shipment status.

Tracking information is generally updated within 24–72 hours after the package has been handed over to the carrier.

Because different logistics providers have different system update schedules, the absence of new tracking information for a short period does not necessarily indicate a problem with your shipment.

If your tracking information has not been updated for an extended period, please contact us and we will assist you in checking the shipment status.

6. Shipping Delays

We will make reasonable efforts to arrange delivery according to the estimated shipping timeframe. However, certain transportation stages are handled by third-party logistics providers, meaning actual delivery times may be affected by circumstances beyond our reasonable control.

Potential causes of shipping delays include:

International shipping peaks;
Local public holidays;
Customs inspections or processing;
Severe weather;
Traffic or transportation route changes;
Disruptions to local delivery networks;
Carrier operational issues;
Force majeure events.

If your order has not arrived significantly beyond the estimated delivery timeframe, please contact us at the customer service email address.

We will assist in checking the shipment status and follow up with the carrier where reasonably possible.

7. Delivery Address and Order Changes

1. Before Shipment

If your order has not yet been shipped, we may attempt to assist you with:

Changing the delivery address;
Changing the contact telephone number;
Correcting recipient information;
Requesting order cancellation.

Because orders may be processed quickly, we cannot guarantee that a requested change or cancellation will always be successful.

If your order has already entered warehouse processing or the delivery process, we may no longer be able to make changes.

2. After Shipment

Once an order has been shipped, the delivery address generally cannot be changed directly and the shipment generally cannot be canceled.

If a package cannot be successfully delivered due to circumstances such as:

Incorrect delivery address;
Incorrect contact information;
Recipient cannot be contacted;
Recipient refuses delivery;
No one is available to receive the package after multiple delivery attempts;

the package may be returned to the sender by the carrier.

If additional return, re-delivery, or other transportation costs arise as a result, we will handle such costs in accordance with the specific circumstances and applicable law.

8. Customs Duties, VAT, and Other Charges

Tax and customs requirements may vary between European countries.

Depending on the destination, product type, and applicable law, an order may be subject to:

VAT (Value Added Tax);
Import duties;
Customs clearance fees;
Other legally applicable charges.

Where such charges are legally payable by the consumer, we will handle them in accordance with applicable law.

Consumers are also responsible for complying with the applicable rules in their jurisdiction regarding imported goods, taxes, and customs declarations.

9. Damaged, Lost, or Abnormal Shipments

If you receive a package and notice any of the following:

The outer packaging is visibly damaged;
The product was damaged during transportation;
You received the wrong product;
Products or accessories are missing;
Tracking information has not been updated for an extended period;
The tracking status shows the package as delivered, but you have not received it;

please contact us as soon as possible.

To help us investigate the matter with the carrier, please provide, where possible:

Order number;
Recipient's name;
Email address used when placing the order;
Tracking number;
Photos of the product and packaging;
Any other relevant information that may help explain the issue.

After receiving the relevant information, we will investigate the matter based on the specific circumstances and provide an appropriate solution in accordance with applicable law and our relevant policies.

10. Delivery Inspection Recommendations

To help protect your rights regarding your order, we recommend that you:

Check the outer packaging for visible damage when receiving the package;
If the package is seriously damaged, inform the delivery person at the time of delivery where possible;
Check whether the product and accessories are complete after opening the package;
Take photos or videos promptly if you discover transportation damage;
Contact us as soon as possible if there is any problem with the product.

Such documentation can help us process shipping issues and after-sales requests more efficiently.

11. Force Majeure

If delivery is affected by events beyond our reasonable control, we may be unable to guarantee the original estimated delivery timeframe.

Such circumstances may include:

Natural disasters;
Extreme weather;
War or major social events;
Government actions;
Large-scale logistics disruptions;
Major network or system failures;
Other events that could not reasonably be foreseen or controlled.

In such circumstances, we will make reasonable efforts to minimize the impact on order delivery.

12. Changes to This Shipping Policy

We may update this Shipping Policy from time to time based on changes to logistics services, shipping destinations, transportation routes, or applicable laws and regulations.

The updated version will be published on this website and will include the applicable update date.

We recommend reviewing the latest version of this Shipping Policy before placing an order.

13. Contact Us

If you have any questions regarding shipping destinations, estimated delivery times, shipment tracking, order dispatch, or delivery issues, please contact us:

Customer Support

📧 kenmorekerouac@gmail.com

Please include your order number and a description of your question or issue in your email. We will respond and provide assistance as soon as reasonably possible.

Thank you for your understanding and support. We will make every reasonable effort to provide you with a reliable and transparent shipping experience.