Versand
Shipping & Delivery Policy
Last Updated: October 13, 2026
Welcome to drvoq.
We understand that reliable delivery and clear shipping information are important when shopping online. This Shipping & Delivery Policy explains how we prepare orders, arrange transportation, calculate estimated delivery times, and assist customers when shipping-related issues arise.
This policy applies to orders placed through our online store. All estimated delivery periods are provided for planning purposes and may be affected by the destination, carrier operations, and other relevant circumstances.
Your mandatory consumer rights under applicable law remain fully protected.
1. Preparing Your Order
Once an order has been successfully placed and payment or other necessary verification has been completed, we begin preparing it for dispatch.
Standard order processing time: 1–3 business days.
During this stage, we may verify order details, confirm product availability, prepare items for shipment, and arrange collection by the delivery provider.
Business days generally exclude weekends and public holidays.
Orders submitted outside normal business days may begin processing on the next available business day.
Occasionally, additional processing time may be required because of inventory availability, seasonal demand, operational disruptions, or circumstances outside our reasonable control.
2. Shipping and Transportation Estimates
After your parcel has been dispatched, the estimated transit period is:
8–15 business days.
This estimate represents the expected transportation period after the carrier receives the shipment.
Actual transit times can vary because of destination-specific delivery arrangements, carrier capacity, customs procedures, local holidays, severe weather, or transportation interruptions.
We recommend reviewing the shipping information displayed during checkout, as an individual order may have a different applicable estimate.
3. Expected Delivery Schedule
For standard orders, the estimated delivery schedule is:
| Delivery Stage | Estimated Time |
|---|---|
| Order processing | 1–3 business days |
| Shipping and transit | 8–15 business days |
| Total estimated delivery | 9–18 business days |
These estimates are not guaranteed delivery dates.
Where a specific delivery period has been agreed for an order, that agreement and any applicable legal delivery requirements take precedence over general estimates.
If a product or shipping option has a different estimated delivery period, the relevant information should be displayed before checkout is completed.
4. Countries We Ship To
Our standard delivery service is intended to cover the following European destinations:
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Germany
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Austria
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Italy
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Spain
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Portugal
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Poland
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Czech Republic
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Slovakia
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Slovenia
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Croatia
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Greece
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Romania
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Bulgaria
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Estonia
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Latvia
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Lithuania
Delivery availability may differ depending on the exact postal address, product, carrier service area, or temporary logistics restrictions.
Customers can confirm whether delivery is supported by entering their shipping address during checkout.
If delivery is unavailable for a particular location, the applicable shipping method may not be offered.
5. Standard Shipping Charges
Standard shipping is free for eligible orders delivered to our supported destinations.
There is no standard shipping charge for orders qualifying for this service.
If an alternative shipping option is offered or a destination-specific charge applies, the full applicable shipping cost will be presented before the customer confirms the purchase.
We do not intend to add undisclosed shipping fees after an order has been completed.
Any shipping charge shown during checkout forms part of the information provided before purchase.
6. Dispatch Notifications and Tracking
When an order leaves the fulfillment process and is handed to the shipping provider, a dispatch confirmation may be sent to the email address supplied during checkout.
Where supported by the carrier, this confirmation may contain a tracking reference and information about how to check delivery progress.
Please note that tracking systems do not always update immediately.
It may take some time after dispatch for the carrier to register the parcel or display its first tracking event.
If you have received a dispatch notification but cannot access tracking information, please contact:
Include your order number so we can help identify the shipment.
7. Unexpected Delivery Delays
Although we aim to fulfill orders within the stated estimates, transportation can occasionally take longer.
Potential causes include high parcel volumes, severe weather, public holidays, customs inspections, local delivery interruptions, incomplete addresses, and other operational circumstances.
If your order has passed the estimated 9–18 business day delivery period without arriving, please contact customer support.
We will review the available shipping information and, where appropriate, request an update from the delivery provider.
If delivery has not occurred within an agreed period or the period required by applicable law, customers retain their statutory remedies, including the right to request delivery within an appropriate additional period and, where legally justified, terminate the contract.
General delivery estimates do not override these rights.
8. Providing Accurate Delivery Details
To support successful delivery, please ensure that the information entered during checkout is complete and correct.
Important details include the recipient's full name, street address, building or apartment number where relevant, postal code, city, country, and contact information.
If you discover an error after submitting your order, notify us promptly at:
We will attempt to correct the information where operationally possible.
However, changes may not be possible once the parcel has been transferred to the carrier.
9. Requests to Change a Shipping Address
Address modifications are generally easier to arrange before dispatch.
After shipment, the possibility of redirecting a parcel depends on the carrier's procedures and the current shipment status.
If you need to change your delivery address, contact us with your order number, existing address, and requested correction.
We will assess the available options and provide guidance.
A requested change cannot be guaranteed once transportation has started.
10. Unsuccessful Delivery Attempts
A delivery may be unsuccessful when the carrier cannot locate the address, access the property, contact the recipient, or complete delivery after the permitted attempts.
A parcel may also be returned when it is not collected within the carrier's collection period.
If this happens, please contact our support team.
We will review the shipment status and discuss the available next steps, which may include another delivery attempt, an alternative arrangement, or a refund where applicable.
Any additional costs will be assessed according to the circumstances, information disclosed before purchase, and applicable law.
Nothing in this section removes the customer's mandatory consumer rights.
11. Parcels or Products Damaged in Transit
If your order arrives with visible packaging damage or the goods inside are damaged, please notify us as soon as reasonably possible.
When contacting support, it is helpful to include your order number, a description of the damage, and photographs of the packaging or affected item where available.
Customer service: kenmorekerouac@gmail.com
We will assess the issue and arrange the appropriate remedy under applicable consumer protection law.
Depending on the circumstances, this may involve repair, replacement, reimbursement, or another legally available solution.
Reporting damage promptly helps us investigate transportation issues, but it does not remove statutory rights if a report is made later.
12. Missing Items and Order Fulfillment Errors
If your delivery contains the wrong item, is incomplete, or differs from the order confirmation, please contact us.
Provide the order number and identify the affected product or missing component.
We may request additional information reasonably necessary to investigate the discrepancy.
Once the issue has been reviewed, we will arrange an appropriate resolution consistent with the purchase agreement and applicable consumer legislation.
Customers will not be required to pay additional delivery charges to correct fulfillment errors for which we are legally responsible.
13. Shipments That Cannot Be Located
Occasionally, tracking records may stop updating or indicate that a parcel has encountered a delivery problem.
If you believe your shipment is missing, contact our customer service team.
We may investigate the tracking history, confirm dispatch information, and communicate with the relevant shipping provider.
If the goods are lost before the risk of loss has legally transferred to the customer, we remain responsible in accordance with applicable consumer law.
An appropriate remedy will be arranged, which may include replacement or reimbursement depending on the circumstances and the customer's legal entitlements.
14. Taxes, Customs and Cross-Border Deliveries
Some orders may involve international transportation and related customs procedures.
Depending on the origin of the goods, destination, and applicable tax rules, a shipment may be subject to VAT, customs duties, or other import-related charges.
Where additional charges are payable by the customer, the relevant information must be disclosed before the purchase is completed as required by law.
Customers should review the final order total and any applicable import information at checkout.
Customs inspections and import clearance may occasionally extend the transportation period.
We will not use this policy to impose undisclosed mandatory fees on customers.
15. Cash on Delivery Availability
Cash on Delivery (COD) is offered only when the option is specifically available during checkout.
If supported for your order, the applicable payment amount and conditions will be shown before purchase confirmation.
Availability may depend on the destination, product, carrier, and order value.
Customers selecting COD should provide complete and accurate delivery contact details to help ensure successful handover.
If a COD purchase qualifies for a refund, we will communicate with the customer to arrange an appropriate reimbursement method consistent with applicable law.
16. Events Outside Normal Operational Control
Certain circumstances may temporarily interrupt processing or transportation services.
These may include natural disasters, extreme weather, major transportation failures, government restrictions, widespread carrier disruptions, or other extraordinary events.
When such circumstances arise, we will make reasonable efforts to provide available information, reduce avoidable delays, and assist affected customers.
Such events do not automatically eliminate legal obligations or mandatory consumer remedies.
17. Delivery Responsibility and Consumer Protection
We respect the consumer protection requirements applicable to the orders we accept.
For consumer purchases subject to EU rules, the risk of loss or damage generally transfers to the customer when the customer, or a designated third party other than the carrier, obtains physical possession of the goods.
Different rules may apply where the consumer independently commissions a carrier not offered by the seller.
If an order is not delivered as agreed, the customer may have statutory rights to require delivery, terminate the purchase, or obtain reimbursement under the relevant legal conditions.
For information about withdrawing from a purchase or returning delivered goods, please consult our Returns, Refunds & Order Cancellation Policy.
If any provision of this Shipping & Delivery Policy conflicts with mandatory consumer law, the applicable law prevails.
18. Contact and Registered Business Details
For questions about delivery destinations, shipping charges, parcel tracking, delivery delays, damaged goods, or missing shipments, please contact our customer support team.
Store / Brand: drvoq
Customer Support Email: kenmorekerouac@gmail.com
Registered Business Name: FLYVHOLM BESLAG & VÆRKTØJ A/S
CVR Number: 87530914
Registered Business Address:
Norgesvej 14
6100 Haderslev
Denmark
For order-specific assistance, please include your order number and any available shipment tracking reference.
We aim to provide clear delivery information and reasonable assistance throughout the shipping process.
Thank you for shopping with drvoq.